Outcomes from the e-consultation trial - Revision history

Jjh at 15:19, 21 September 2007

2007-09-21T15:19:11Z

2007-04-25T17:34:59Z

‎Consulter Turnover

2007-04-25T17:33:21Z

‎Extenuating Factors

2007-04-25T17:32:21Z

‎Usability Survey feedback

2007-04-25T17:31:43Z

‎Usability Survey feedback

2007-04-25T17:31:22Z

‎Usability Survey feedback

2007-04-25T17:30:45Z

‎Focus Group feedback

2007-04-25T17:29:58Z

‎Focus Group feedback

2007-04-16T17:07:03Z

‎Usability Survey feedback

2007-04-16T17:06:42Z

‎Usability Survey feedback

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 =====Consulter Turnover=====
 There were also problems of participation among the [[Expectations for E-consultation#The consulters|consulters]].  This was a result of staff changes at [http://www.wheel.ie The Wheel]. Few of the people who started the e-consultation are still in place, which means that people came in half-way through, perhaps not fully understanding what was going on.
-This knoweldge gap would affect any consultation process, electronic or not.  Consequently, it confirms the importance of having enough resources for a consultation, as noted in the [[NSEC]] trial.
+This knowledge gap would affect any consultation process, electronic or not.  Consequently, it confirms the importance of having enough resources for a consultation, as noted in the [[NSEC]] trial.
 ====Benefits====

@@ Line 48: / Line 48: @@
 The [http://www.e-consultation.org/ researchers] believe that this had a significant impact on the low quantity of participation in the E-consultation.
-=====[[Expectations for E-consultation#The consulters|Consulter]] Turnover=====
+=====Consulter Turnover=====
 There were also problems of participation among the [[Expectations for E-consultation#The consulters|consulters]].  This was a result of staff changes at [http://www.wheel.ie The Wheel]. Few of the people who started the e-consultation are still in place, which means that people came in half-way through, perhaps not fully understanding what was going on.
 This knoweldge gap would affect any consultation process, electronic or not.  Consequently, it confirms the importance of having enough resources for a consultation, as noted in the [[NSEC]] trial.
 ====Benefits====

@@ Line 34: / Line 34: @@
 =====Extenuating Factors=====
-In general, worries about having to inspect sites for offensive comments are exaggerated. The greater difficulty is getting people to participate at all.
+In general, worries about having to inspect sites for offensive comments are exaggerated. The greater difficulty is getting people to participate.
 The technology for collecting voice mail and text messages worked surprisingly well. The only
 problem was a power cut at [http://www.qub.ac.uk QUB], which affected the PC plugged in to the

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 =====Usability Survey feedback=====
 Prior to launching the consultation, a number of [[Expectations for E-consultation#The Consultees|participants]] were invited to take part in a pre-trial usability survey. The results provided the following feedback:
-*the site relevantly easy to navigate (Although all participants considered themselves as frequent computer and Internet users)
+*the site was relatively easy to navigate (Although all participants considered themselves as frequent computer and Internet users)
 *the site provided the necessary information needed to engage in the consultation in a straight-forward manner
 *respondents felt most people could learn to use the website very quickly

@@ Line 23: / Line 23: @@
 =====Usability Survey feedback=====
-Prior to launching the consultation, a number of [[Expectations for E-consultation#The Consultees|participants]] were invited to take part in a pre-trial usability survey. The results stated provided the following feedback:
+Prior to launching the consultation, a number of [[Expectations for E-consultation#The Consultees|participants]] were invited to take part in a pre-trial usability survey. The results provided the following feedback:
 *the site relevantly easy to navigate (Although all participants considered themselves as frequent computer and Internet users)
 *the site provided the necessary information needed to engage in the consultation in a straight-forward manner

@@ Line 20: / Line 20: @@
 *the registration process was overtly complicated
-On the basis of these recommendations, the researchers significantly modified the site to the satisfaction of the Wheel.
+On the basis of these recommendations, the researchers significantly modified the site to the satisfaction of the [http://www.wheel.ie Wheel].
 =====Usability Survey feedback=====

@@ Line 15: / Line 15: @@
 **be clearer and easier to navigate
 **state clear instructions
-**set out expectation
+**set expectations
 **devise limits to the particular consultation
 **state what will happen to submissions

@@ Line 27: / Line 27: @@
 *the site provided the necessary information needed to engage in the consultation in a straight-forward manner
 *respondents felt most people could learn to use the website very quickly
-*the site was still unnecessarily complex:
+*the site was still unnecessarily complex, i.e. the information provided was somewhat opaque, preventing frequent web site use (a minority view)
 ====The Technology====