Defining the problem - Revision history

WikiSysop: /* Identifying issues, collecting stories */

2006-12-07T21:57:32Z

‎Identifying issues, collecting stories

WikiSysop at 21:55, 7 December 2006

2006-12-07T21:55:31Z

WikiSysop at 00:12, 7 December 2006

2006-12-07T00:12:37Z

WikiSysop at 00:12, 7 December 2006

2006-12-07T00:12:04Z

WikiSysop at 23:20, 6 December 2006

2006-12-06T23:20:40Z

WikiSysop at 23:06, 6 December 2006

2006-12-06T23:06:49Z

Dave at 20:56, 8 July 2006

2006-07-08T20:56:21Z

Dave at 20:43, 8 July 2006

2006-07-08T20:43:48Z

New page

Exactly what is the problem or issue to be discussed in a consultation? Can all the participants and the organisers come to a mutual agreement on what is involved? If not, they will be talking at cross-purposes, and no one will be satisfied with the outcome.

==Telling the public==

Often it is necessary to give the participants some information about an issue, or a proposed policy, before starting a consultation (as in a downloadable discussion document, or a web site). This is a form of one-way communications, like most of those seen on http://www.consultationni.gov.uk/ .

==Identifying issues, collecting stories==

What issues concern participants? What problems should the consulting body be looking at? What can we learn from participants experiences? These are questions often asked at some stage during a consultation (often, but not always, at the beginning). There are technologies to help collect these stories and issues, from e-mail addresses for complaints and compliments to story-telling blogs.

@@ Line 61: / Line 61: @@
 Often it is necessary to give the participants some information about an issue, or a proposed policy, before starting a consultation (as in a downloadable discussion document, or a web site). This is a form of one-way communications, like most of those seen on http://www.consultationni.gov.uk/ .
-==[[Identifying issues]], collecting stories==
+==Learning from the public: [[Identifying issues]], collecting stories==
 What issues concern participants? What problems should the consulting body be looking at? What can we learn from participants experiences? These are questions often asked at some stage during a consultation (often, but not always, at the beginning). There are technologies to help collect these stories and issues, from e-mail addresses for complaints and compliments to story-telling blogs.

@@ Line 20: / Line 20: @@
    issforumeg [label="Minnesota,\nBrighton, ...", shape="none"];
    knowledge [label="K acquired?", shape="diamond"];
-   learning [label="learning from\nthe public"];
+   learning [label="Learning from\nthe public"];
    measure [label="Measuring needs\nand preferences", style="filled", color="lightgrey"];
    newsletter [label="Newsletters", shape="box"];

@@ Line 25: / Line 25: @@
    newslettereg [label="PHP List, ...", shape="none"];
    petitions [label="e-petitions", shape="box"];
-   petitionseg [label="Scottish Parliament,\nNo. 10, ...", shape="none"]
+   petitionseg [label="Scottish\nParliament,\nNo. 10, ...", shape="none"]
    publicity [label="Publicity to\nengage consultees"];
    richmedia [label="Rich media", shape="box"];

@@ Line 25: / Line 25: @@
    newslettereg [label="PHP List, ...", shape="none"];
    petitions [label="e-petitions", shape="box"];
-   petitionseg [label="Scottish\nParliament, ...", shape="none"]
+   petitionseg [label="Scottish Parliament,\nNo. 10, ...", shape="none"]
    publicity [label="Publicity to\nengage consultees"];
    richmedia [label="Rich media", shape="box"];

@@ Line 14: / Line 14: @@
    complaintseg [label="Web forms,\ne-mail, ...", shape="none"];
    define [label="Defining\nthe problem"];
-   explore [label="Exploring\nthe problem\n[Fig. 4]", style="filled", color="lightgrey"];
+   explore [label="Exploring\nthe problem", style="filled", color="lightgrey"];
    information [label="Information on\nconsultation topic"];
    issues [label="Identifying issues"];
@@ Line 21: / Line 21: @@
    knowledge [label="K acquired?", shape="diamond"];
    learning [label="learning from\nthe public"];
-   measure [label="Measuring needs\nand preferences\n[Fig. 5]", style="filled", color="lightgrey"];
+   measure [label="Measuring needs\nand preferences", style="filled", color="lightgrey"];
    newsletter [label="Newsletters", shape="box"];
    newslettereg [label="PHP List, ...", shape="none"];

←Older revision		Revision as of 23:06, 6 December 2006
Line 1:		Line 1:
	Exactly what is the problem or issue to be discussed in a consultation? Can all the participants and the organisers come to a mutual agreement on what is involved? If not, they will be talking at cross-purposes, and no one will be satisfied with the outcome.		Exactly what is the problem or issue to be discussed in a consultation? Can all the participants and the organisers come to a mutual agreement on what is involved? If not, they will be talking at cross-purposes, and no one will be satisfied with the outcome.
		+	<graphviz>digraph defineclass {
		+	size = "10, 10";
		+	rankdir = "TB";
		+	node [fontsize = "12", fontname = "Arial"];
		+	edge [fontsize = "9"];
		+	overlap = "scale";

		+	advertising [label="Advertising", shape="box"];
		+	advertisingeg [label="Radio, newspapers,\nGoogle adwords, ...", shape="none"];
		+	blogs [label="Blogs", shape="box"];
		+	blogseg [label="Wordpress,\nblogspot, ...", shape="none"];
		+	complaints [label="Complaints and\ncompliments", shape="box"];
		+	complaintseg [label="Web forms,\ne-mail, ...", shape="none"];
		+	define [label="Defining\nthe problem"];
		+	explore [label="Exploring\nthe problem\n[Fig. 4]", style="filled", color="lightgrey"];
		+	information [label="Information on\nconsultation topic"];
		+	issues [label="Identifying issues"];
		+	issuesforum [label="Issues forums", shape="box"];
		+	issforumeg [label="Minnesota,\nBrighton, ...", shape="none"];
		+	knowledge [label="K acquired?", shape="diamond"];
		+	learning [label="learning from\nthe public"];
		+	measure [label="Measuring needs\nand preferences\n[Fig. 5]", style="filled", color="lightgrey"];
		+	newsletter [label="Newsletters", shape="box"];
		+	newslettereg [label="PHP List, ...", shape="none"];
		+	petitions [label="e-petitions", shape="box"];
		+	petitionseg [label="Scottish\nParliament, ...", shape="none"]
		+	publicity [label="Publicity to\nengage consultees"];
		+	richmedia [label="Rich media", shape="box"];
		+	richmediaeg [label="games, podcasts,\nYouTube videos, ...", shape="none"];
		+	socnet [label="Social networks", shape="box"];
		+	socneteg [label="Bebo, MySpace,\nMMORPGs, ...", shape="none"];
		+	stories [label="Collecting stories"];
		+	tell [label="Telling\nthe public"];
		+	website [label="Usable web site", shape="box"];
		+	websiteeg [label="Bristol's\nconsultation\nfinder, ...", shape="none"];
		+
		+	define -> tell;
		+	tell -> publicity;
		+	publicity -> advertising -> advertisingeg;
		+	publicity -> newsletter -> newslettereg;
		+	publicity -> socnet -> socneteg;
		+	publicity -> blogs -> blogseg;
		+	tell -> information;
		+	information -> website -> websiteeg;
		+	information -> richmedia -> richmediaeg;
		+	information -> blogs;
		+	define -> learning -> knowledge;
		+	knowledge -> issues [label="explicit,\nqual."];
		+	issues -> issuesforum -> issforumeg;
		+	issues -> petitions -> petitionseg;
		+	issues -> complaints -> complaintseg;
		+	issues -> explore;
		+	knowledge -> stories [label="tacit"];
		+	stories -> blogs;
		+	stories -> issuesforum;
		+	knowledge -> measure [label="explicit,\nquant."];
		+	}</graphviz>
	==[[Telling the public]]==		==[[Telling the public]]==

@@ Line 1: / Line 1: @@
 Exactly what is the problem or issue to be discussed in a consultation? Can all the participants and the organisers come to a mutual agreement on what is involved? If not, they will be talking at cross-purposes, and no one will be satisfied with the outcome.
-==Telling the public==
+==[[Telling the public]]==
 Often it is necessary to give the participants some information about an issue, or a proposed policy, before starting a consultation (as in a downloadable discussion document, or a web site). This is a form of one-way communications, like most of those seen on http://www.consultationni.gov.uk/ .
-==Identifying issues, collecting stories==
+==[[Identifying issues]], collecting stories==
 What issues concern participants? What problems should the consulting body be looking at? What can we learn from participants experiences? These are questions often asked at some stage during a consultation (often, but not always, at the beginning). There are technologies to help collect these stories and issues, from e-mail addresses for complaints and compliments to story-telling blogs.